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CAPS Appointments

To make an appointment, please visit the front desk staff in the CAPS office at 138 Sarah Brunet Hall Hall.

Once you arrive at CAPS, you will be given brief online registration materials to fill out. Once you complete these materials, you will be given an appointment on a mutually convenient date and time. Unless the situation is an emergency, an appointment will be made for a later date, usually a few days after you first came in (longer when CAPS is experiencing a waiting list).

Requests for specific counselors will be respected as time and scheduling considerations permit. Appointments are scheduled on the half hour in the morning (i.e., 8:30, 9:30, and 10:30 am) and on the hour in the afternoons (i.e., 1:00, 2:00, 3:00 and 4:00 pm); usually the session lasts 45 to 50 minutes, but the time may vary with the circumstance. The content of counseling/therapy sessions, questionnaires and testing results, are treated as confidential information between you and CAPS staff (see our informed consent and privacy notice policies for additional information).

Before or after your last appointment with CAPS, you may be asked to complete a brief anonymous service evaluation questionnaire in order to help us evaluate and improve our services.


In an emergency, contact University Police at (804) 289-8911 or find other after-hours care options on campus.

CAPS Waiting List Information

CAPS staff endeavor NOT to have a waiting list, if at all possible. However, CAPS has had to start a waiting list at some point every semester since fall 2011. This is a national phenomenon: the demand for counseling services is outpacing available resources at a majority of colleges and universities in the U.S. A primary factor in this trend seems to be reduced stigma about mental health, along with a greater willingness of students in distress to seek counseling services.

CAPS is committed to offering an appointment to each student as soon as possible. When CAPS staff ask for all the dates and times you could be available for an appointment, the more flexible you can be, the better. For example, it is very helpful if you:

  • Are willing to miss any activity on your schedule (except for academic classes) in order to see a CAPS professional; the more flexible you can be, the sooner we can find you an appointment.
  • Are willing to meet with the first available CAPS counselor. CAPS has six full-time counselors, and three or four part-time independent contractors available to work with students. If you are only willing to meet with one counselor, that eliminates about 90 percent of the available options. However, we certainly understand if you have worked a long-time in previous semesters with a particular counselor, and want to continue with that person.

You certainly have the option to use off-campus mental health services (using your health insurance and/or other resources). A list of many of the mental health group practices in the greater Richmond area is available. If you do decide to seek services off-campus, we recommend that you contact one or more of the listed agencies as soon as possible, because there is typically some degree of wait at any mental health practice. Before you call, make sure you know the name and policy number of your health insurance. When you call the office, tell them what you are seeking help for, and their staff will be able to suggest skilled counselors in their group who may be best equipped to work with you. Their staff can also help determine whether their agency is covered by your insurance policy. 

Please be as forthright as possible in telling CAPS all that you are currently dealing with, to help us understand the urgency of your situation. If you feel worse while on the waiting list, let CAPS know as soon as possible. If you experience any kind of crisis or emergency after-hours or on a weekend please immediately contact one or more of the following resources:

  • UR Police: 804-289-8911 (for on-campus emergencies) – all UR police officers have been through extensive training to be able to assist with mental health as well as other crisis situations
  • Local police: 911 (for off-campus emergencies)
  • National Suicide Prevention Hotline:  800-273-8255
  • The nearest hospital emergency room (e.g., St. Mary’s Hospital) – like most emergency rooms, the one at St. Mary’s is equipped to handle mental health as well as medical crises.