Richmond Home

Patient Rights & Responsibilities

You have the right to …

  • Receive considerate and respectful care at the Student Health Center (SHC).
  • Request a particular provider and, if medically appropriate, the patient will be scheduled with that provider. If the patient's symptoms warrant more urgent evaluation and the provider is not available, this will be discussed with the patient.
  • Receive an explanation of your diagnosis and treatment in terms you can understand.
  • Refuse treatment, except as prohibited by law, and to be informed of the consequences of making this decision.
  • Expect that your personal privacy will be respected by all staff at the SHC.
  • Expect that your medical records will be kept confidential and will be released only with your written consent, in a case of medical emergency, or in response to a court-ordered subpoena. Also, confidentiality may be violated if the individual poses a significant threat of harm to self or others.
  • Access this medical information and request amendments to the medical records.
  • Revoke or limit authorization.
  • Know the names and positions of people involved in your care by official name tag and/or personal introduction.
  • Ask for and receive an explanation of any charges that may be made by the SHC.
  • Review any medical records created and maintained by the SHC regarding your care and treatment.
  • Make an advance directive authorizing the provision of withholding of life-prolonging treatment.

You are responsible for …

  • Being respectful of others--SHC staff, providers, and other patients--per the University of Richmond Student Code of Conduct.
  • Providing the necessary personal information to complete your medical record.
  • Providing accurate information about your present and past health history.
  • Notifying the staff if there are communication barriers requarding your health care.
  • Following the treatment plan given by the healthcare provider and asking questions if you do not understand the explanation of your diagnosis, treatment, or any instructions.
  • Any charges resulting from your use of the SHC services.
  • Following rules and regulations posted within the SHC.
  • Notifying the staff if there is need for assistance with transportation back to your residence.
  • Providing notification that an advance directive has been made.